Q: I am very close to you, can i pick my stuff up from your warehouse?
A: At this time we do not have a will call area or the like. Since products are generally shipped directly to various suppliers.
Q: You're such a big place, how come i have to pay in the way i do?
A: Well, we could get all those fancy machines and stuff, but we would have to pass those cost on to you! Our emphasis is to bring you the lowest price possible.
Q: Can i trust your company?
A: Take your chance! Of course you can, you probably have been referred by a particular manufacture. These manufactures know that we live up to our reputation, that's why they referred you to us. Superior service at an affordable price!
Q: The manufacture i talked to says that this item is no longer avaliable, you say it is, is it?
A: When you call their help line, the associate is giving you what little information is avaliable to them. Believe it or not, our infomation is more accurate.
Q: How come you do not accept credit cards on-line?
A: SSL Servers, Transaction Processing, Merchant Accounts etc etc etc are not practical. They cost! Those cost would be passed on to you! Again, our emphasis is to bring you the lowest possible price.
Q: How come the shipping and handling charges are so much?
A: Fact is, they are not. We have found that we have some of the most reasonable shipping and handling charges on the net. We even box multiple packages together, and charge you less were others will not do this.
Q: Can i paint my product ?
A: One of the manufactures(Empire Ind Inc)tells us that you can. The plastic molds should be spray painted with a small spray type of gun(not from a can or the like) . Do not use any paints that have acrylic or acrylic base. Acrylic will eat the plastic. Krylon is a great brand, but you should choose carefully.
Q: I left a message for someone to call me back, but have not heard from anyone, WHY?
A: We at times get calls from cellular devices and the like. Cell phones have a tendency to "skip". If you skipped while leaving your number, we did not get it. Speak clearly, leave the number two (2) times along with your area code and TIME ZONE(PST-MST-EST-CST, etc).
Q: How come it takes so long to get my order?
A: It may have been possible we were out of the item you requested, so it may be coming manufacture direct.
Q: I don't feel safe faxing my check. Can i mail it?
A: Reality is, "what's the differance"? We will have the same information in hand either way. By faxing it, your order will be processed faster. But feel free to mail it.
